Rock Solid Fitness is a Canadian company with high standards for quality and performance, started up in 2019. We found that there was a lack of high quality adjustable dumbbells that were designed in the way we liked. We didn’t like the big square and bulky adjustable dumbbells, and we didn’t like the dumbbells that had an awkward “skeleton” no matter what weight we chose, such as the ones designed by Bowflex, so we decided to solve the problem ourselves, which gave birth to our TectonicPlates and other high quality products.
We believe that fitness equipment should be as beautiful and smart as they are functional and durable. Our focus is on designing the most efficient and rugged products so you can focus on your workout and not waste time fiddling with your equipment.
Your right to return your purchase is valid for 14 days, and requires written notice by email at [email protected]. The period within which you have the right to exercise you right of regret commences the day you receive your order (based on courier tracking or pickup date as arranged by email with us). Returns are accepted on the condition that the packaging and the product are in good condition; the packaging must be without large tears and be in good enough condition to be reused for shipping, and the product must show no signs of use (no scratches, dents, scrapes, or other signs of use). If a product is damaged or lost because of negligence, your return policy is voided. If the product is damaged for any reason (during shipping or due to a manufacturing defect), we do not offer returns, rather we offer replacements under the warranty policy.
We offer 1-year limited product warranty for manufacturing defects. We only process complaints if you have a valid receipt of your purchase. You may issue a complaint by informing us within a reasonable time after you discovered the defect. Photo or video evidence of the defect must be sent by email to [email protected]. The warranty does not cover periodic inspections, maintenance, repair, replacement of parts due to normal wear and tear and damage caused to the product through improper use or handling. Replacements only include a replacement for the specific item that is defective and not a complete replacement of the unit purchased. The warranty for TectonicPlates dumbbells only covers up to 1 handle replacement.
The costs associated with returning unwanted purchases are the customer’s responsibility. Returns must not be by C.O.D. (Cash on delivery); any returns made with such terms will be rejected. For exchanges, the customer is responsible for the shipping cost of the new order. Once we receive the return, the packaging and product will be inspected, and the return will only be approved once we confirm that everything is in order according to our Return Policy.
Undelivered goods are returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and all handling fees.
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